How TCCC Supports Online Access for Our Clients

Carrie Grover |
Accessing essential online services on a phone with the help of Tracy Community Connections Center.

The ability to get online is necessary for securing basic needs such as housing, healthcare, employment, and education. However, for many individuals experiencing houselessness in Tracy, digital access is a significant barrier. That’s why our organization is committed to providing the necessary tools, support, and resources to help our clients access the online services necessary to participate in local programs and access the tools they need for help.

The Digital Challenges Faced by Our Community

Navigating online systems can be especially difficult for those with limited digital literacy, language barriers, or disabilities. Many of our clients struggle with:​

  • Completing online applications for essential services like Medi-Cal, CalFresh, or housing assistance.

  • Accessing and managing benefits through digital portals.

  • Searching and applying for jobs online.

  • Participating in telehealth appointments and accessing online health information.

  • Losing and regaining phone access, leading to changing phone numbers, making it difficult for organizations like ours to reach out on a regular basis.

While most low-income people have access to free government-issued phones, there are challenges such as the inability to charge devices regularly due to lack of stable housing, frequent theft or loss of phones, and limited data plans restricting internet access.

​TCCC’s Initiatives to Enhance Digital Access

To address some of these challenges, TCCC has implemented several initiatives:​

  • On-Site Technology Access: Our office is equipped with phones, iPads, and computers available for client use.

  • Assisted Application Support: Case managers provide one-on-one assistance to help clients navigate online applications and digital platforms.

  • Mobile Intake Services: Staff utilize iPads in the field to conduct client intakes, ensuring immediate and accessible support.

  • Charging Stations: We offer free charging facilities at our office and during our shower and laundry service programs.

Collaborations and Referrals

Recognizing the importance of community partnerships, we guide clients to local resources offering digital access:​

  • Tracy Public Library: Located just two blocks from our center, the library provides free computer and internet access.

  • WorkNet and El Concilio: These organizations offer additional support and resources for job seekers and those needing digital assistance.

Ensuring Privacy and Security

Handling sensitive client information requires strict adherence to privacy standards. TCCC is committed to maintaining confidentiality and complies with all HIPAA regulations to protect our clients’ data.

​Looking Ahead

Digital platforms are integral to accessing essential services, and TCCC remains dedicated to ensuring that all individuals, regardless of their housing status, have the tools and support needed to access services online. We aim to empower our clients, reduce barriers to essential services, and ultimately foster a more inclusive community. For more information or to support our initiatives, we welcome donations and volunteers. Or you can get in touch with Tracy Community Connections Center by calling (209) 407-9649.

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