TCCC Street Outreach Team Members Complete PASS Driver Training

Two members of Tracy Community Connections Center’s Street Outreach team, Elizabeth and Gavin, recently completed the Passenger Assistance, Safety and Sensitivity (PASS) Driver Training Program, an important certification that strengthens our ability to safely transport the clients we serve.

The PASS program, developed by the Community Transportation Association of America, is widely recognized as the industry standard for safely assisting passengers who may require additional care. The training focuses on proper transportation procedures for individuals using mobility devices, older adults, and people with medical or accessibility needs. It is commonly used for non-emergency medical transportation (NEMT), ADA paratransit services, and other specialized transit programs that serve vulnerable populations.

During the training, Elizabeth and Gavin spent the day learning how to safely assist passengers and properly operate our ADA-accessible van, ensuring that clients can be transported with dignity, safety, and respect. This certification helps ensure that when our outreach team provides rides to appointments, services, or housing placements, clients receive the careful support they deserve.

We’re proud of Elizabeth and Gavin for completing this training and continuing to expand the ways TCCC can support the community. Their dedication helps ensure that transportation is never a barrier for people who need help accessing critical services.

Interested in volunteering with our team? Learn more about opportunities to help members of the Tracy community.