Do’s and Don’ts When Helping Homeless People in Tracy, CA

When you cross paths with people experiencing homelessness, you might wonder: How can I actually help?

At Tracy Community Connections Center (TCCC), we work directly with our unhoused neighbors, and we’ve learned what truly makes a difference. If you want to help, here’s what we urge you to keep in mind.

DO: Connect People to Local Resources

Handing someone a dollar or a snack might help in the short term, but the most meaningful support comes from connecting people to long-term resources. Tracy Community Connections Center offers case management, help with IDs, disability and Medi-Cal applications, rental assistance, free showers, laundry, and connections to medical care, mental health services, and housing options.

If you meet someone in need, refer them to us. Our office is located on 95 W. 11th Street, and we’re open Monday–Friday. Giving someone a card, address, or even offering to help them get to our office can change their path.

DON’T: Assume You Know Their Story

It’s easy to jump to conclusions: They just don’t want to work. They’re dangerous. They’re addicts. The reality is far more complex. Many of the people we serve at TCCC became homeless after job loss, medical debt, eviction, or escaping unsafe relationships. Others struggle with mental health conditions without proper care.

Instead of judging or making assumptions, approach every person with dignity. Remember, you only see a snapshot of their life.

DO: Prioritize Safety and Boundaries

If you want to help, do it in a way that’s safe for both you and the person you’re supporting. Give food, water, hygiene supplies, or information, but don’t invite strangers into your home or give out personal details. If someone needs emergency assistance, like shelter, medical help, or mental health crisis support, call TCCC or local services for guidance.

DON’T: Give Large Sums of Cash

This might feel controversial, but we’re direct about it: cash is not always the best way to help. While it might meet an immediate need, it often doesn’t connect people to the long-term services they need to exit homelessness.

Instead, consider donating to organizations like TCCC. Your contributions go directly toward motel stays, food deliveries, transportation to appointments, and case management that changes lives.

DO: Treat People Like People

Say hello. Make eye contact. Acknowledge someone’s presence. One of the biggest things our clients tell us is how invisible they feel – passed by, ignored, treated like a nuisance.

A moment of connection, even just a “Good morning,” can restore a bit of dignity. That human recognition matters.

DON’T: Go It Alone

Addressing homelessness is not something you can solve on your own. It takes a network of services, organizations, volunteers, donors, and community advocates.

If you’re serious about helping, get involved. Volunteer at TCCC. Donate supplies. Spread the word about our services. Advocate for affordable housing in Tracy. Together, we can build a stronger, more compassionate city.